SPA POLICIES

Take care of the details before you arrive and enjoy a relaxing respite.
Feel free to contact us with any additional questions through our email – [email protected] – or call us at 845.795.4050

HOURS OF OPERATION

Our Spa and its facilities are open Thursday through Monday beginning at 9am. Closing times will vary dependent upon booking.

RESERVATIONS

Reservations are required and strongly recommended to be made 6 to 8 weeks in advance. Walk-ins are welcome and our team will do our best to accommodate. We accept Visa, MasterCard, American Express or Discover and a credit card is required to reserve an appointment.

MINIMUM AGE REQUIREMENTS

Spa guests are required to be 16 years or older to utilize the spa facilities. Children under 18 enjoying services must have parental consent and be accompanied by a parent or guardian and may be limited to the type of service that can be received. Children under 16 are restricted from the pool and spa facility.

CANCELLATION POLICY

We require a credit card for all appointments and at least 48 hours’ notice for cancellation or rescheduling to avoid being charged 50% of your treatment.

TREATMENT TIME & ARRIVAL

Please arrive at least 30 minutes prior to your scheduled appointment to allow for check-in at the inn for Covid protocols and to get to the spa afterward. All services will finish at their scheduled time so that our next guests receive their full spa treatment experience. The full value of your service will be charged.

VALUABLES

Please do not bring any valuables. We do not have a safe available for guest use. Buttermilk Spa is not responsible for lost or stolen items.

CELL PHONES, PERSONAL ELECTRONIC DEVICES AND CAMERAS

We strive to provide our guests with a tranquil and private escape from the outside world. Please help us by turning off cell phones, personal electronic devices, and cameras upon entering the Spa.

PREGNANCY MASSAGE

Women in the first trimester of pregnancy can not receive massage due to great potential risk to mother and baby.

QUIET AREA

Please respect the right to a quiet atmosphere for all guests. We ask that you refrain from talking loudly. The waiting room, locker rooms, and treatment rooms are all quiet areas. We honor silence.

GRATUITIES

Gratuities are not included in the price of services, but are appreciated.

WHAT TO WEAR

Wear comfortable clothing.Proper and discreet draping is practiced during all services.

MEDICAL CONCERNS AND COMFORT LEVEL

Guests who are pregnant, have recent surgery or have other medical concerns are advised to consult their physician before booking spa services. Please notify the spa staff with booking if you have hypertension, allergies, physical disabilities, or are pregnant.